When you opt for Tele-Tech Support, I will work with you to identify and recommend a solution to the reported problem. The fee for this service is $35.00 and covers whatever amount of time it takes to identify the issue described on your registration form. Once Payment is confirmed, we can set up an appointment where you can be in front of the spa.

I offer a full range of testing for your Vita Spa electronics. There are situations when it may require the system to be tested as a whole rather than trying to "guess" what part is needed. The Spaside and Circuit board talk back and forth with each other to perform it's various functions and in certain cases it will come down to a 50-50 chance of which component is at fault. This service is offered at a discounted rate when you opt for our Tele-Tech Support or it can be had as a stand alone service. In either case, the customer is responsible for shipping to and from our facilities.

In some instances, it is possible that a repair can be made to your existing circuit board. If you are interested in looking further into this option, please fill out the registration form remembering to fill out the complete form putting "NA" into the boxes that are not pertinent . I will then send you a Return Goods Authorization (RMA) along with instructions where to return the board. Repairs to any other electronic items (IE: Sensors, Topsides) are limited to the replacement of the plugs since their internal components are inaccessible. pricing varies depending on the type of repair need but typically runs around $75 for parts and labor